Last updated: 1 October 2026
1. Carriers and UK delivery
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ECS UK ships within the United Kingdom only (including Northern Ireland), using reliable, recognised carriers chosen by service quality and destination. All prices include UK VAT where applicable; shipping costs are shown at checkout.
2. Shipment tracking
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All shipments are tracked; the tracking number is sent by email once your order has been processed and the label generated.
3. Shipping and delivery times
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In-stock items are normally dispatched within 1 business day. Delivery times vary by destination and selected service. Delivery times are estimates and, once the order is handed to the carrier, may be affected by events outside our control (weather, carrier issues, incorrect addresses). If your delivery is delayed, contact us and we will follow it up with the carrier. This does not affect your statutory rights.
4. UK public holidays
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We do not dispatch or deliver on UK public holidays; orders are processed on the next business day.
5. Insured shipments and transport damage
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All our shipments are insured. In the event of transport damage, follow the procedure set out in the “Transport damage” section of the Returns and Refunds page: report within 5 days of delivery with photos of the external packaging, the waybill and the damaged product. Without this documentation the claim cannot be opened with the carrier.
6. Warranty, repair and return shipments
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Warranty and repair work is carried out by our service centre in Italy. For a valid warranty claim we arrange collection and all customs formalities free of charge: see the Warranty page (section 8) and the Returns page.
