This privacy notice describes how we collect, use, and protect our customers' personal data in accordance with applicable data protection laws, such as the European Union's General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

Espresso Coffee Shop Retail UK LTD

Company Number: 16605623

Registered Office: 5th Floor, North Side, 7–10 Chandos Street, London W1G 9DQ, United Kingdom

Email: info@espressocoffeeshop.co.uk

VAT Number: GB500125267

2. Types of Data Collected

We collect only the data required to process and deliver orders and to provide customer support, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by third-party providers)

    We do not collect special-category (sensitive) data.

3. Purposes of Data Processing

Your data is used only for:

  • Processing and fulfilling orders

  • Customer communication and support

  • Account registration and login management

  • Marketing emails or newsletters (where you have consented)

  • Website analytics and performance tracking

  • Fraud prevention and payment security

4. Tracking Tools and Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse site traffic, including:

  • Google Analytics / Google Ads

  • Meta (Facebook & Instagram) Pixel

  • Microsoft Clarity

  • Google Tag Manager

  • Zendesk Widget

You can manage or disable cookies through your browser settings at any time. Essential cookies required for site operation cannot be disabled.

For more information, see our Cookie Settings link in the website footer.

5. External Services Used

Data may be processed by trusted providers acting on our behalf in compliance with UK GDPR, such as:

  • PrestaShop (e-commerce platform)

  • OVHcloud (hosting)

  • Stripe / PayPal / Klarna (payment processing)

  • Brevo (newsletters)

  • Zendesk (customer service)

  • Google Fonts / jsDelivr CDN (content delivery)

Where data is transferred outside the UK, we ensure adequate safeguards (e.g. UK International Data Transfer Addendum).

6. Data Sharing

We do not share customer personal data with third parties except for:

  • Payment service providers necessary for transaction completion
  • Logistics partners for order delivery
  • Marketing partners, only for those who have consented to receive promotional communications
  • Hosting and platform management service providers

We do not sell personal data to third parties for marketing purposes.

7. Data Security and Data Sharing

Personal data is shared only with:

  • Payment service providers

  • Logistics and courier partners

  • Email or marketing partners (when consented)

  • Technical service providers

We do not sell or rent personal data to third parties.

We maintain appropriate technical and organisational measures to protect personal data against loss or unauthorised access.

All payments are handled over secure, encrypted connections; card details are not stored on our servers.

8. Data Subject Rights

Customers have the right to:

  • Access their personal data
  • Request correction or deletion of their data
  • Object to processing for marketing purposes
  • Request restriction of processing

To exercise your rights, contact us at info@espressocoffeeshop.co.uk.

9. Data Retention

Under UK data protection law, you may request to access, correct, delete, or restrict your data; object to processing; or request data portability.

Contact info@espressocoffeeshop.co.uk to exercise these rights. We respond within one month.

We retain data only as long as necessary to fulfil its purpose or as required by law. When no longer needed, data is securely deleted or anonymised.

10. Privacy Policy Changes

We may update this Policy to reflect legal or technical changes. The latest version will always appear on this page with its revision date.

11. Contacts

For any questions about this Privacy and Cookie Policy or our data practices, contact:

Espresso Coffee Shop Retail UK LTD

5th Floor, North Side, 7–10 Chandos Street, London W1G 9DQ, United Kingdom

info@espressocoffeeshop.co.uk

VAT No. GB500125267