All products purchased from Espresso Coffee Shop Retail UK LTD ("ECS UK", "we", "us", "our") are covered by a 24-month warranty for consumers, in accordance with the Consumer Rights Act 2015.
Warranty Coverage
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During the first 12 months, the warranty covers parts and labour.
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During the second 12 months, the warranty covers parts only.
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For purchases made by business customers (orders placed using a VAT number), the warranty period is 12 months covering parts only.
Exclusions
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The warranty does not cover:
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electrical components and consumable parts (e.g., gaskets, o-rings, filters, burrs, seals, shower screens);
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damage caused by misuse, negligence, improper installation, or failure to follow the manufacturer’s instructions;
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issues arising from limescale build-up or inadequate water filtration;
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damage occurring during transport due to improper packaging.
Warranty Procedure
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To request warranty service, please contact our customer service team at support@espressocoffeeshop.co.uk
You must obtain written confirmation from ECS UK before returning any item. Products returned without prior authorisation will not be accepted and will be returned to the sender.
Please ensure all products are shipped in their original packaging or equivalent protective packaging. The customer is responsible for ensuring the product is securely packed and protected during transport. We strongly recommend insuring the shipment, as ECS UK cannot be held responsible for loss or damage in transit.
Before shipping coffee machines, please:
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completely drain all water from boilers and tanks;
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remove loose or detachable parts (portafilters, drip trays, cup warmers, etc.).
