1. The items must be unused, in the same condition that you received them, and in their original packaging.
2. You are responsible for the cost of returning the goods.
3. The shipping costs from ECS UK to the customer are not refundable in any case.
4. We will process the refund within 14 days from the date we receive the returned items.
5. A restocking fee of up to 15% of the product price may be applied to the refund for returns that are not due to defective or incorrect items.

If a product arrives faulty or damaged, please notify us within 5 days of delivery, providing a brief description and photos of the issue.

If the product is confirmed defective, we will arrange either:

• a repair,

• a replacement, or

• a full refund,

at no additional cost to you.

For minor cosmetic issues that do not affect performance, ECS UK may supply replacement parts free of charge rather than a full replacement.

Please notify us within 5 days of receiving your order, including a description of the issue. We will cover the return shipping and promptly arrange a refund or replacement at no additional cost to you. Items reported as defective or damaged more than 5 days after the delivery date (as indicated in the tracking details) will not be eligible for return and subsequent refund.

If you exercise your right to cancel a purchase under the Consumer Contracts Regulations 2013 and return an item that is not faulty or incorrect, the cost of return shipping will be deducted from your refund as a fixed return handling fee, as follows:

• Accessories: £20

• Coffee grinders: £30

• Espresso machines: £40

These amounts represent a contribution towards the actual cost of return shipping, handling, and inspection.

Original delivery charges are non-refundable, except where the returned item is faulty or incorrect.

Where a product is confirmed to be faulty, damaged, or incorrectly supplied, no return shipping or handling fees will be charged, and ECS UK will bear all reasonable return costs in accordance with UK consumer law.

If you are returning an item because of an error on our part (e.g., wrong or defective product), we will bear the return shipping costs. However, for all other returns, the same terms and conditions will apply as in the case of refunds.

Contact our customer service team with the contact details provided above to initiate the return process.

Package the item securely, ensuring it includes all original packaging and accessories.

Ship the product to the return address provided by our customer service.

Please note it is the customer’s responsibility to make sure the items arrive back at Espresso Coffee Shop. Any damages caused by improper packing will be deducted from the refund amount.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, refunds will be processed via the original payment method within 14 days of receipt of the returned item. Please note that a restocking fee of up to 15% of the product price may be deducted from your refund, depending on the condition of the returned items.

If you wish to exchange an item, please follow the return process above and specify the product you'd like in exchange. Exchanges are subject to ECS' approval.

In the unlikely event that you receive a defective or damaged product, we offer a full refund or replacement.For minor damages that do not affect the product's functionality, ECS will send the necessary replacement parts at no additional cost. Please notify us within 5 days of receiving your order, providing details of the issue. We will cover the return shipping and promptly arrange either a refund or a replacement, ensuring no extra charges for you.

Certain items are exempt from being returned:

• Perishable goods (such as coffee beans, if applicable)
• Gift cards
• Custom-made or personalized items
• Refurbished or demo products